Introduction & Scope
Pinup App One of Bangladesh's most trusted online betting and casino platforms. We believe that user privacy is a fundamental right — which is why pinup app's privacy policy is built on complete transparency.
This Privacy Policy applies to the Pinup App website, mobile app, and all associated services. By using our platform, you agree to the collection and use of information as described in this Privacy Policy.
This policy was last updated in January 2026. If any changes are made, we will notify you by email or via a notice on the platform.
What Information We Collect
Pinup App Only the information needed to deliver the best service and maintain platform security is collected. We do not gather excessive or unnecessary data.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Email, mobile number | Account Registration & Communication |
| Financial Information | Payment methods (Mobile Pay/Nagad), transaction history | Deposit & Withdrawal Process |
| Device information | IP Address, Browser Type, OS | Security & Fraud Prevention |
| Usage Data | Game history, betting patterns, login times | Service Improvement & Personalization |
| Location Data | Country & city (derived from IP) | Enforcing Geographic Restrictions |
Pinup app never stores your full payment card number, PIN, or net banking password. Payments are processed directly through the respective payment gateway.
How We Collect Information
Pinup App Information is collected in various ways — in each case, your informed consent is obtained or the data is collected as part of the normal operation of the service.
- Registration Form: When you create an account on pinup app, you provide your name, email address, and mobile number directly.
- Transaction Processing: Payment details are recorded automatically during deposits and withdrawals.
- Automatically Collected: Device and usage data is collected via cookies, log files, and web beacons as you browse the platform.
- KYC Verification: During identity verification, you voluntarily upload the required documents.
- Customer Support: Information you provide when contacting us via live chat or email is stored for reference.
- Via Third Parties: Limited data may be collected from trusted partners for identity verification or fraud prevention purposes.
Purpose of Data Use
Pinup App Your data is used only for specific and legitimate purposes. Below is a full breakdown of why and how your information is used.
- Service Delivery: To provide account management, betting, gaming, and payment services.
- Security & Fraud Prevention: To detect suspicious activity and keep the platform secure.
- Service Improvement: We analyze your usage patterns to deliver a better, more tailored experience.
- Personalized Offers: To send you relevant bonuses and promotions based on your preferences (you can opt out at any time).
- Legal Obligation: To comply with requests from regulatory and law enforcement authorities.
- Customer Support: To resolve your issues and provide support.
If you no longer wish to receive marketing communications, you can opt out at any time by emailing support@pinupapp.bet or through your account settings.
Data Sharing Policy
Pinup App Your personal information is never sold to advertisers or unrelated third parties. However, limited data sharing may be necessary in certain circumstances.
- Payment Processor: Only the information needed to process transactions is shared with Mobile Pay, Nagad, Rocket, and our banking partners.
- Regulatory Authorities: Data may be disclosed to licensing authorities or law enforcement agencies as required by legal obligations.
- Technology Partners: Data is shared with cloud service and software providers under strict confidentiality agreements to support platform operations.
- Identity Verification Services: Limited data may be shared with approved third parties for KYC verification purposes.
- Never: Your data is never sold or shared with advertisers, data brokers, or any unrelated third parties.
Data Protection Practices
Pinup App Industry-leading technology and practices are used to protect your information. Multiple layers of security ensure your data remains safe at all times.
- SSL/TLS Encryption: All data transmitted through the website and app is protected by 256-bit SSL encryption.
- Secure Servers: Data is stored in firewall-protected, ISO-certified data centers.
- Two-Factor Authentication (2FA): You can enable two-factor authentication for an extra layer of account security.
- Regular Security Audits: Our systems are regularly audited by independent third-party security experts.
- Trained Staff: Only authorized personnel can access user data, and all such personnel are bound by confidentiality agreements.
- Data Backup: Regular encrypted backups are taken to ensure your data is never lost due to a system issue.
Cookie Policy
Pinup App Cookies are used to enhance your experience and ensure the platform functions correctly. A cookie is a small data file stored in your browser.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining Login Sessions & Security | Deleted at End of Session |
| Functional Cookies | Remembering language & preferences | 1 Year |
| Analytics Cookies | Understanding usage patterns & improving the platform | 6 Months |
| Security Cookies | Detecting fraud and bots | 30 days |
You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.
Your Rights
Pinup App-registered users have full control over their own data. In accordance with GDPR and international privacy laws, we provide you with the following rights:
- Right to Access: You can request to view all information we hold about you.
- Right to Rectification: You can update any incorrect or outdated information at any time.
- Right to Erasure: You can request that your data be deleted under certain conditions.
- Right to Restrict Processing: In certain circumstances, you can request that processing of your data be temporarily restricted.
- Right to Portability: You can request a copy of your data in a commonly used, portable format.
- Right to Object: You can object to marketing communications or specific uses of your data at any time.
For any data-related requests, email us at support@pinupapp.bet. We will respond within 30 days.
Children's Privacy
Pinup App Strictly for users aged 18 and above. We never knowingly collect data from minors.
If we discover that a minor is using our platform, the account will be closed immediately and all associated data will be deleted. If you have concerns, parents and guardians can reach us at support@pinupapp.bet.
Data Retention Period
Pinup App Your information is stored only for as long as necessary — while your account remains active and for specific periods required by legal obligations.
- Account Information: Up to 5 years after account closure (as required by law).
- Transaction History: 7 years (in accordance with financial regulatory requirements).
- Customer Support Contact: 3 years.
- KYC Documents: 5 years after account closure.
- Analytics Data: In anonymized form, for up to 2 years.
Policy Changes
Pinup App This privacy policy may be updated from time to time. We will notify you of any significant changes via email or a notice on the platform before they take effect.
- For significant changes, a notice will be sent to your registered email address.
- The date of each update will be clearly stated at the top of this page.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- Previous versions of this policy are available on request — email us at support@pinupapp.bet.
This privacy policy was last updated in January 2026. Next scheduled review: July 2026.
Contact Us
For any questions, requests, or complaints regarding your privacy, Pinup App's dedicated support team is always ready to help.
- Email: support@pinupapp.bet — responses within 72 hours.
- Live Chat: 24/7 Bangla-speaking support team — click the chat icon at the bottom right of the platform.
- Help Center: To get answers to common questions, visit our Help Center View.
Pinup app will never ask for your password or full payment details via email or phone. If you receive such a request, please notify us immediately.